Here at Verse.io, we understand that you may want to take over the communication with a specific lead. With the End Conversation feature, you'll have the ability to stop us in our tracks!
Please note, you will only have the option to end a conversation with leads under the "New Lead" status. We do not contact any lead after they have been qualified or unqualified.
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​Step 1. Log in to your Verse.io Dashboard - app.verse.io/login
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Step 2. Select the tab for Active leads.Step 3. Click on name of the lead you are wanting our team to disengage.
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​Step 3. In the lead profile at the top right hand corner under "Chat History", click on the End Conversation button.
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Step 4. When the pop-up appears, select the option that best applies to the situation.
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You're all set! The lead status should now change to qualified or unqualified based on your selection.